Category: Velox App

Have you encountered not receiving a call notification on your Velox mobile app even though the status on the app was Phone Ready then suddenly seeing missed calls in your history? Check if all the Velox App notifications were set to Enabled.1. Press and hold the Velox app on your mobile.2. A dialog box will […]

When the user cannot hear the person they are calling, you may try the following troubleshooting steps. When you cannot hear a ringing sound on your app, check on 2 things. Check that the device is not on Silent or Mute mode and that ring volume is set to an audible level. Check that the […]

Assume that you are in a call and you want to include other members  1. Press Hold 2. Click the “+” button located in the middle part of the screen. 2.) Dial the extension number of the person you wish to join the conference. 3.) Then Click the green button with a handset icon that you see […]

Assume that you are on a call and another number called you.  1.) Answer the call from another number. 2.) Click the Merge button and the new caller will be included with the other caller. 3.) Once the call was merged the conference call will take place and all the parties can hear the call.

Call Transfer is a feature that we have on the Velox Smartphone app. Just like your IP Phone, you can also do call transfers to other extensions using your mobile phone.  1. Dial the extension number of the person you want to talk to. 2. Once you are ready to transfer the call, press the […]

Your Velox mobile app supports a three-way conference call. 1.) Dial the extension number of the person you want to include on your conference call. 2.) Once the person answered the line, press the middle button with the plus sign 3.) Another dial pad will pop up, dial the other extension number you want to […]

For iOS devices, the caller id is a running text field and will not show all the characters at the first glance. This incoming call notification screen is controlled by the native iPhone and can’t be changed. There are two options that you can try so you have the details of the person who called you. […]

If you are not the Velox Account Admin in your company, please reach out to the IT Department for help. If you are the Velox Account Admin in your company, here’s how to retrieve mobile app credentials..

A Velox smartphone license can only be linked to a maximum of 2 devices, i.e. 1 PC and 1 phone or 2 phones. If there is an attempt to log into more than 2 devices, the Device Limit Reached error pops out during log-in. You may reset the linked devices by resetting the App Password of this particular […]